Returns & Refunds

At Sakura-Glow, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy.

Eligibility for Refunds

To be eligible for a refund, please ensure the following conditions are met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase.

Refund Process

1. Request a Refund: To initiate a refund, please contact our customer service team at support@sakura-glow.com within 30 days of receiving your order. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your refund request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return your item(s).
3. Return the Item: Ship the item(s) back to us using the address provided in the return instructions. Please ensure the RA number is clearly marked on the outside of the package. You are responsible for the shipping costs associated with returning the item(s).
4. Inspection and Processing: Once we receive your returned item(s), we will inspect them to ensure they meet the refund eligibility criteria. This process typically takes 3 business days.
5. Refund Issuance: After the inspection is complete and your return is approved, we will process your refund. The refund will be issued to your original method of payment within 3 business days. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software or digital products
• Items purchased on sale or with a discount code

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at support@sakura-glow.com with your order number and photos of the damaged or defective product. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund as appropriate.

Contact Us

If you have any questions about our refund policy, please contact us at:

Sakura-Glow
Email: support@sakura-glow.com
Address: [To be updated]

Thank you for shopping with Sakura-Glow. We appreciate your business and are committed to ensuring your satisfaction.